Exchange & Return Policy
At TAWWY, we want you to feel confident with your purchase and have a smooth shopping experience.
Returns & Exchanges
Customers may request a return or exchange within 30 days of receiving their order.
To be eligible for a return or exchange, the item must:
- Be unused and unopened
- Be in its original packaging
- Be in the same condition it was received
Inspection Upon Delivery
Customers are encouraged to inspect the item upon delivery. If there is any issue with the product, you may refuse the order and only pay the shipping fee.
How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team with:
- Your order number
- The reason for the request
Our team will guide you through the return or exchange process.
Return Shipping
Return or exchange shipping fees may apply depending on the reason for the request.
Processing Time
Replacement items or approved returns are typically processed within 3–5 business days, depending on location.
Refunds are typically processed within 5–10 business days after the returned item is received and inspected.
If you have any questions or need assistance, please contact our customer support team.